Development of a B2B SaaS Platform for AI Assistants Powered by LLM and RAG
Business SoftwareCase study of an enterprise AI SaaS platform designed for secure and controlled deployment of AI assistants into business processes: customer support, HR, and internal knowledge workflows built on LLM + RAG architecture.
About the Product
AI / SaaS / Customer Support / HR Tech / Enterprise Automation • Web, API • Proprietary B2B SaaS Product
2PEOPLE ASSISTANT is a B2B SaaS platform for creating, training, and integrating AI support assistants into company business processes. The platform enables businesses to quickly launch LLM-powered AI agents that operate based on a dedicated knowledge base and plug into existing communication channels.
At the current stage, the platform fully covers the AI support assistant use case for:
The product is being built and evolved as the company’s own technology platform, including analytics, architecture, UX/UI, development, deployment, and ongoing improvement.
Business Challenge
Companies face growing support workloads, fragmented knowledge, and difficulty scaling communication processes.
The goal of the product is to give businesses a controlled and secure way to deploy AI assistants that:
Solution
We built a platform that covers the full lifecycle of an AI support assistant — from setup and training to analytics and integrations.
1. AI Assistant Creation and Configuration
Each AI assistant can be configured with:
- Assistant tasks and role
- Behavior rules and limitations
- Company and product information
- Name and communication style
- System prompt (via UI or manual setup)
This makes it possible to build highly specialized AI agents tailored to a specific business context.
2. Knowledge Base Training and Management (RAG)
Each assistant has its own isolated knowledge base.
Supported knowledge sources include:
Technically, the platform uses a RAG approach:
- • content is split into chunks
- • embeddings are generated
- • vectors are stored in a vector database
- • retrieved context is used to generate answers strictly within the knowledge base scope
3. Testing and Quality Control
The platform provides a test chat for every assistant, where administrators can:
This reduces risk and increases business trust in the AI solution.
4. Integrations with Operational Channels
Available integrations:
Telegram Bot
The AI assistant operates directly inside a Telegram bot
Omnidesk
The assistant responds on behalf of the support team across all connected channels
Inside Omnidesk, the assistant can:
- • respond to incoming requests
- • automatically escalate tickets to a human agent
- • account for triggers such as sensitive topics, missing data, and similar cases
An API is also available for custom integrations with any internal company system. The platform scales independently of any specific communication channel.
5. Analytics and Transparency
The platform gives businesses access to:
This turns the AI assistant from a “black box” into a manageable business tool.
6. Lead Capture (Beta)
The AI assistant can operate in the following modes:
In these modes, the assistant can:
- Recognize user intent to submit a request or lead
- Extract and normalize data using a dedicated LLM prompt
- Create a lead in the platform’s internal CRM
Automatic export of leads to external CRM and help desk systems is also supported.
Technology Architecture
Core Technical Solutions
Technology Stack
Backend
LLM & AI
Frontend
Project Team
The product is being developed by an internal team:
Results
Production version launched
of the B2B SaaS platform
Platform is used by
real business clients
Assistants are deployed
without changing internal workflows
Support workload reduced
for support teams
Control, analytics, and scalability ensured
for AI-driven operations
Growth Roadmap
The platform is actively evolving:
2PEOPLE ASSISTANT is evolving into a universal platform for the secure and controlled deployment of AI assistants into business processes.
Project Links
2PEOPLE ASSISTANT is available at:
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